Quality & Exchanges:
Part of the handmade process means that every piece has unique markings and colours. Occasionally, though rarely, this means a touch of lint, an air bubble or a little imperfection. I believe this is what makes them extra special and a truly unique handmade item. I photograph all items honestly, without 'touching' up any of these little handmade markings, and for this reason MuD does not offer any exchanges. We do however offer returns on items that arrive damaged*.
* Please see cancellation/refund section below
Once placed, unfortunately an order cannot be cancelled.
MuD does not offer refunds unless product arrives damaged. If this is the case, I'm terribly sorry your item was bumped and bruised on its way to you. Please email a photo of the damaged product(s) within a week of receiving your item and send it back within 14 days. The boxes used for shipping are recyclable and reusable, please consider use it for your return. Once the item(s) have safely returned, MuD will issue a full refund plus the cost of standard lettermail postage.